The Human touch Posted on21 Dec 2021TagsCustomer service, Human interaction, TechnologyComments0 Most people, in every walk of life, will naturally emphasise the importance of the “human touch” when it comes to customer services ....
Efficiency and improvements in Order to cash Roundtable Posted on30 Nov 2021TagsEfficient, order to cash, RoundtableComments0 In September, Klass academy and Forums International teamed up to host an esteemed panel to discuss efficiency improvements and innovations in the order to cash process...
Microlearning. The future of learning from a Gen Z perspective Posted on04 Nov 2021TagsEfficient, Future of learning, MicrolearningComments0 There is nothing more harmonious than the words microlearning and Gen Z together. Microlearning has changed over the years from a taboo to a necessity in today’s day and age....
How will innovation shape Order to Cash Posted on27 Oct 2021Tagsefficiency, innovation, lead time, lean, order to cash, SigmaComments0 Recently an Improvement and Innovation forum was held by Forums International. So how will these improvements shape Order to Cash?...
Squirrels in the Park Posted on12 Oct 2021TagsDealing with clients, negotiations, Non paymentComments0 You might find it hard to believe a reason for non-payment I was once given was “The squirrels in the park have bitten through our computer cables, and our systems are down.”....
How to get what you want in your professional career Posted on28 Sep 2021Tagsleadership, leadership management, training, women leadersComments0 In many organisations in the past, but until this day, they still recruit and select their talent and their leaders from a part of the talent pool...
10 tips for a productive hybrid workplace Posted on16 Sep 2021Tagscovid-19, hybrid office, hybrid workplace, productivity, Remote workComments0 How one can make the most use of the work-from-home situation will be discussed in this blog....
Building and Managing O2C teams, in times of Covid-19: From face-to-face to virtual Posted on30 Aug 2021TagsCovid 19, Oder to Cash, Remote workingComments0 On a compelling exchange hosted by Forums International on the 22nd of June 2021, O2C challenges in a remote team environment were discussed by a prominent Panel...
ARE YOU PREPARED FOR AN ACCELERATING INFLATION? Posted on18 Aug 2021Tagscovid-19, economy, inflation, jobs, marketsComments0 Here are 7 tips on how to work proactively with your customers, during inflationary times...
