Negotiation for a better outcome
(1 day)

DESCRIPTION

Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be it chasing a customer for payment, or resolving issues with other departments, negotiation is needed.

In this interactive Live Course you will build awareness of your preferred negotiation style; you will learn how to deal with people having different agendas; and how to reach the desired outcome within trying business circumstances.

COURSE CONTENT

What is Effective Communication about
Negotiation Styles
Steps of Negotiation
Win-Win
Empathy that works
Tactics that work

IT IS DESIGNED FOR

Anyone who needs to interact with customers and other departments, in pursuit of payment, quest of performance or problem resolution.

COMPOSITION & DURATION

Following a brief review of negotiation principles this workshop is vastly dedicated to experience different negotiation techniques and styles. Performed in group exercises, learners will deal with various situations to practice their influencing, persuasive and bargaining skills.
8 hours