4. Negotiation flow e-class
Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be it chasing a customer for payment, or resolving issues with other departments, negotiation is needed.
In this interactive e-class, delegates will learn about the steps of negotiation, leading to a mutually beneficial agreement, irrespective of how far apart their original positions are.
IT IS DESIGNED FOR
Anyone who needs to interact with customers and other departments, in pursuit of payment or to resolve issues.
COMPOSITION & DURATION
The e-class contains 9 chapters including
• 34 short videos
• 34 interactive exercises and
• 1 summary quiz