4. Negotiation flow e-class
Posted on13 Feb 2020
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DESCRIPTION Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be... Read More
3. Negotiation styles e-class
Posted on13 Feb 2020
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DESCRIPTION Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be... Read More
2. Customer behaviours to deal with e-class
Posted on13 Feb 2020
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DESCRIPTION Disruptive behaviours come to the fore both in business and private life. Pursuing goals while the other party projects ignorance, anger, or chattiness, is... Read More
1. Planning your collection call e-class
Posted on13 Feb 2020
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DESCRIPTION The objective of a cash collection call is to receive the payment without delay. Pursuing payments effectively requires proper, proactive, targeted preparation. In this... Read More