Cash Collection Module: 7 e-classes – backup
Posted on28 Jul 2020
Comments0
DESCRIPTION In the same way that salespeople are in competition for business, credit controllers are in competition for cash. Pursuing payments either on the telephone,... Read More
Test course 2
Posted on23 Jul 2020
Comments0
Test course 1
Posted on23 Jul 2020
Comments0
7. Impactful collection letters and e-mails e-class
Posted on22 Jul 2020
Comments0
DESCRIPTION Everybody can write letters and emails. But effective ones? Which are read and answered immediately? Not so many. In this practical e-class, you will... Read More
6. Effective collection calls e-class
Posted on22 Jul 2020
Comments0
DESCRIPTION The objective of a cash collection call is to receive the payment without delay. Crafting a telephone conversation with tangible results and enhanced customer... Read More
5. Improving payments from large companies e-class
Posted on22 Jul 2020
Comments0
DESCRIPTION Statistics show that large companies often pay slower than small and medium sized businesses. In this interactive e-class, delegates will learn what approach to... Read More
4. Negotiation flow e-class
Posted on22 Jul 2020
Comments0
DESCRIPTION Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be... Read More
3. Negotiation styles e-class
Posted on22 Jul 2020
Comments0
DESCRIPTION Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be... Read More
2. Customer behaviours to deal with e-class
Posted on21 Jul 2020
Comments0
DESCRIPTION Disruptive behaviours come to the fore both in business and private life. Pursuing goals while the other party projects ignorance, anger, or chattiness, is... Read More
1. Planning your collection call e-class
Posted on21 Jul 2020
Comments0
DESCRIPTION The objective of a cash collection call is to receive the payment without delay. Pursuing payments effectively requires proper, proactive, targeted preparation. In this... Read More