Cash Collection Module:
7 e-classes
InstructorKlass Academy
TypeOnline Course
DateSep 1, 2019
Student Enrolled2
Certificate70% of quiz marks
Price€ 843
DESCRIPTION
The objective of a cash collection call is to receive the payment without delay. Pursuing payments effectively requires proper, proactive, targeted preparation. In this dynamic digital e-class, delegates will learn the basics of how to prepare for a cash collection call; what the elements of proper prior planning are; the reasons why customers do not pay on time, the different customer types they will need to deal with and how to deliver as planned.
IT IS DESIGNED FOR
Anyone who needs to chase customers for payments, on the telephone, face to face or via e-mails and letters.
COMPOSITION & DURATION
The e-class contains 9 chapters including
• 20 short videos
• 11 interactive exercises and
• 1 summary quiz
Supplementary materials
???? 2 hours
Section 11 Planning Your Collection Call
Lecture 11.1 Objectives
Lecture 21.2 Start it right
Lecture 31.3 Proper Prior Planning
Lecture 41.4 Contacts that matter
Lecture 51.5 Plan the outcome
Lecture 61.6 Why customers don't pay on time
Lecture 71.7 Customer types you need to deal with
Lecture 81.8 Deliver as planned
Lecture 91.9 Closing
Lecture 101.10 Supplementary material
Lecture 111.11 e-class test
Section 22 Customer behaviours to deal with
Lecture 122.1 Objectives
Lecture 132.2 Overlook the Ignorance
Lecture 142.3 Calm the Anger
Lecture 152.4 Disarm the Discriminator
Lecture 162.5 Carry on with Interrupters
Lecture 172.6 Smoothen the Rude
Lecture 182.7 Channel the Chatty
Lecture 192.8 Closing
Lecture 202.9 Supplementary material
Lecture 212.10 e-class test
Section 3 3 Negotiation styles
Section 44 Negotiation flow
Section 55 Improving payments from large companies
Section 6 6 Effective collection calls
Section 77 Improving impact of collection letters
Section 8Final test
Final Quiz
