7. Impactful collection letters and e-mails e-class

InstructorKlass Academy
TypeOnline Course
DateSep 1, 2019
Student Enrolled15
(2 ratings)
Price€ 139



Business & Soft Skills

Cash Collections basics
E-mail efficiency
Reminder letters
Use of polite language
Writing techniques
Assertively writing
Attention to details

Everybody can write letters and emails. But effective ones? Which are read and answered immediately? Not so many. In this practical e-class, you will gain letter and email techniques that work. You will learn the best manner to compile outstanding messages; how to increase pressure and how to correspond professionally with customers.



Anyone who needs to frequently communicate with customers in letters and emails.



The e-class contains 7 chapters including

• 17 short videos
• 24 interactive exercises and
• 1 summary quiz

Supplementary materials

2:30 hours

Section 17.1 Objectives
Lecture 17.1.1 Objectives
Lecture 27.1.2 Opening
Section 27.2 Grabbing Attention
Lecture 37.2.1 The Secret
Lecture 47.2.2 Interactive Exercise
Lecture 57.2.3 Interactive Exercise
Lecture 67.2.4 Summary
Section 37.3 Content that works
Lecture 77.3.1 Facts matter
Lecture 87.3.2 Interactive Exercise
Lecture 97.3.3 Summary
Section 47.4 Increase Pressure for Results
Lecture 107.4.1 Highlight consequencies
Lecture 117.4.2 Firm and politeFree Preview

Lecture 127.4.3 Interactive Exercise
Lecture 137.4.4 Summary
Section 57.5 Email Efficiency and Politeness
Lecture 147.5.1 Your Purpose
Lecture 157.5.2 Politeness
Lecture 167.5.3 Interactive Exercise
Lecture 177.5.4 Summary
Section 67.6 More about Emails
Lecture 187.6.1 Copies to everyone
Lecture 197.6.2 Interactive Exercise
Lecture 207.6.3 Summary
Lecture 217.6.4 Sensitive e-mails
Lecture 227.6.5 Interactive Exercise
Lecture 237.6.6 Summary
Lecture 247.6.7 Welcoming e-mails
Section 77.7 Closing
Lecture 257.7.1 Summary
Lecture 267.7.2 Supplementary materials
Lecture 277.7.3 Feedback form
Lecture 287.7.4 e-class Quiz
Final Quiz