{"id":11771,"date":"2022-08-02T06:27:32","date_gmt":"2022-08-02T06:27:32","guid":{"rendered":"https:\/\/klassacademy.com\/?p=11771"},"modified":"2022-08-02T06:27:33","modified_gmt":"2022-08-02T06:27:33","slug":"its-your-money-now-collect-it","status":"publish","type":"post","link":"https:\/\/klassacademy.com\/index.php\/2022\/08\/02\/its-your-money-now-collect-it\/","title":{"rendered":"It\u2019s Your Money \u2013 Now Collect It"},"content":{"rendered":"\n
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Are collection calls challenging for you?<\/strong><\/h2>\n\n\n\n
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Making collection calls is unlikely to be the highlight of anybody\u2019s day.  In some cases, it takes people out of their comfort zone, and they will rely more on sending emails instead of picking up the telephone.<\/p>\n\n\n\n

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What does it take to be successful at collecting money by telephone?<\/strong><\/h2>\n\n\n\n
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Here are some \u2018Golden Rules\u2019 to follow.<\/p>\n\n\n\n

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PLANNING \u2013 <\/strong>PROPER PRIOR PLANNING PREVENTS POOR PERFORMANCE<\/h2>\n\n\n\n
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Your customers will generally fall into one of five categories.  By looking at history (how previous transactions with them have gone, how long it has taken them to pay and why) you will have an idea into which category they are likely to fall:<\/p>\n\n\n\n

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  1. Bad Management<\/li>
  2. Dispute Feel Cheated <\/li>
  3. Deliberate Policy <\/li>
  4. Trigger Payers <\/li>
  5. Fraudsters (difficult to know)<\/li><\/ol>\n\n\n\n
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    Look at the facts you need to know about the amount outstanding, together with any notes from conversations.  Can you negotiate to get them to pay in full now or will you need to consider a payment plan!?<\/p>\n\n\n\n

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    KEEP NOTES<\/strong><\/h2>\n\n\n\n
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    It\u2019s important you keep notes others can understand.  These are vital to following up effectively.  The agreed outcome or task to follow up on with customers should be logged.<\/p>\n\n\n\n

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    IMPORTANT TO KNOW<\/strong><\/strong><\/h2>\n\n\n\n
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